Terms of purchase

Valid for purchases in our online store at karmasha.se

PRICES

All prices are in Swedish kronor (SEK) including VAT. Shipping is additional and is reported at checkout before payment. We reserve the right to adjust prices in the event of, for example, currency fluctuations, changed purchase prices or printing errors.

BUY

A binding purchase agreement is formed when you receive an order confirmation via email. You must be at least 18 years of age to shop with us.

We do our best to ensure that images and descriptions of the products correspond to reality. However, some color and shape deviations may occur depending on screen, lighting and individual product variation.

PAYMENT

We use Klarna for secure payments. Payment terms are handled according to Klarna's terms and conditions, which you can read more about at checkout.

DELIVERY

We will ship your order within 1–3 business days. Delivery to Europe takes approximately 3–5 business days. Delivery will be made with our shipping partners to the delivery method you selected at checkout.

If a product is out of stock, delivery times may be longer. In the event of any delays, we will contact you via email. We have the right to refuse or postpone deliveries in the event of events beyond our control (force majeure).

Uncollected packages will be charged for shipping and handling costs.

Returns are only accepted for damaged or faulty items – you must contact us within 48 hours of receipt. No returns are accepted for food as we cannot guarantee proper storage at the recipient.

COMPLAINT

We follow the Consumer Purchase Act when making complaints. Please contact us as soon as possible if there is a defect in the product. We may request photographic documentation.

NO OPEN SHOPPING FOR FOOD

We do not accept open purchases of food, including freeze-dried products. This is to ensure that the products have not been subjected to improper handling after delivery.

PERSONAL DATA

Your personal data is processed in accordance with GDPR. We only collect information that is necessary to process your order and communicate with you. See our Privacy Policy for more information.

RESERVATIONS

We reserve the right to make corrections, price adjustments, final sales and technical problems on the website.